At BTC, customer satisfaction is our top priority. We aim to provide a hassle-free shopping experience while ensuring high product quality. This policy outlines the terms for returns, refunds, and exchanges for purchases made with us.
RETURN AND EXCHANGE POLICY
RETURN AND EXCHANGE POLICY
Eligibility for returns and exchange
Customers can initiate a return or exchange request within 3 days of product delivery.
To qualify for a return or exchange, the product must
Be unused and in its original condition
Have all original tags intact
Be packed in its original packaging.
To qualify for a return or exchange, the product must
Be unused and in its original condition
Have all original tags intact
Be packed in its original packaging.
EXCHANGE PROCESS
EXCHANGE PROCESS
Exchanges are allowed for the following reasons:
Issues with size, color, or defective product(s).
If the customer wishes to exchange the product for another item.
A product can be exchangedonly once. If the exchange is processed, any subsequent request will follow the return or refund process.
If the requested size, color, or product is out of stock, a refund or coupon code will be issued.
If the customer wishes to exchange the product for another item.
UNPACKING PROOF
UNPACKING PROOF
- We strongly recommend recording a video while opening/unpacking your order. This ensures proof in case of missing, defective, or damaged items.
RETURN PROCESS
RETURN PROCESS
Reverse Pickup
- If reverse pickup is available in your area, we will arrange it free of cost.
- All products must pass a quality inspection during reverse pickup
- Non-Serviceable Areas
- If reverse pickup is unavailable for your location, you will need to self-ship the product to our warehouse.
- We will reimburse ₹50 for self-shipping costs.
Self-Shipping Guidelines
Self-Shipping Guidelines
- Ensure the product is securely packed with the Order ID and registered mobile number mentioned on the package.
- Share the courier tracking details with our support team to initiate the process.
REFUND POLICY
REFUND POLICY
For Prepaid Orders
- Refunds for prepaid orders will be credited to the original payment method (e.g., bank card, UPI).
- Refunds will be initiated within 24-48 hours after the product passes quality checks and will reflect in your account within 7-10 business days, depending on your bank's processing time.
For COD Orders
For COD Orders
- Customers must provide a UPI phone number to receive the refund. Alternatively, a coupon code for the refund amount can be issued, valid for 12 months.
CANCELLATIONS AND MODIFICATIONS
CANCELLATIONS AND MODIFICATIONS
- Customers can cancel or modify their order (e.g., change size, address, or product) before dispatch.
- To request a cancellation or modification:
- Use the Manage Orders page on our website.
- Contact our support team via email (info@btcwearables.com)
DEFECTIVE AND DAMAGED PRODUCTS
DEFECTIVE AND DAMAGED PRODUCTS
- If you receive a defective, damaged, or incorrect product, please contact our support team within 48 hours of delivery with:
- Photos or videos showing the issue.
- Your order details for verification.
- If the parcel appears torn, damaged, or empty, we recommend not accepting the delivery
CONTACT US
CONTACT US
If you have any questions or need assistance, feel free to reach out:
- Email: info@btcwearables.com
- Chat: Available on our website.
- Working Hours: 9 AM to 5 PM, Monday to Saturday.
We strive to make your shopping experience smooth and enjoyable. Thank you for choosing BTC Wearables!